SummaryAs a GreeterHost at Hermès American Dream, you will be the first point of contact for clients entering the boutique, ensuring a warm and welcoming experience. You will work closely with the team to support the client experience in a fast-paced, luxury environment.
Responsibilities- Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique.
- Serve as the Host of the boutique and model the company vision of providing extraordinary service to all.
- Guide clients to the appropriate location of merchandise or team member based on their needs.
- Create an atmosphere of helpfulness and cooperation, handling difficult situations with grace and composure.
- Collaborate with the boutique team to communicate appointment arrivals to all departments.
- Maintain daily calendar of client appointments and boutique events.
- Support with phone call appointment requests and resolve appointment conflicts.
- Demonstrate generosity by assisting boutique guests with services like umbrella storage and beverage service.
- Proactively update clients in the outdoor queue when the boutique is at capacity.
Requirements- Strong communication skills with a gracious and warm approach.
- Excellent customer service skills with a friendly attitude.
- Experience in Customer Service, Retail, or Service sector.
- Ability to work a flexible schedule according to business needs.
- Attention to detail and organized personal workspace.
- Ability to provide basic information about the neighborhood and store services.
- Knowledge of additional languages is a plus.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- High-touch customer service standards and hospitable approach.
- Proactivity in taking care of customers in a calm, professional manner.
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