Summary
Provide exceptional customer service across guest service areas including call center, guest kitchen, sales floor, concierge and administration to create a memorable shopping experience and support sales and back of house partners.
Responsibilities
- Assist in all guest service areas as needed including Call Center Guest Kitchen Sales Floor Concierge and Administration
- Greet clients assist with shopping needs and offer personalized services
- Locate products complete transfers and charge sends and coordinate with Operations Associates
- Prepare store for opening and closing and maintain clean presentable front and back of house areas
- Process sales transactions and follow return markdown discount tax security and packaging policies
- Prepare food and beverages to client specifications and support Guest Kitchen
- Provide floor assistance to support other departments based on store needs
- Maintain organized sales floor and fitting rooms and direct phone calls to appropriate areas
Requirements
- Minimum of 1-2 years of related customer experience preferably in luxury retail
- Detail oriented customer service oriented and highly organized
- Strong time management skills and ability to multi task
- Collaborative team player willing to support all departments
- Strong communication and interpersonal skills
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