Home Delivery Scheduling Associate

Summary

Provide elevated scheduling support for home deliveries by acting as a primary point of contact for customers through phone and email. Deliver luxury service in a fast paced environment, coordinating appointments and resolving complex scenarios while representing the brand professionally.

Responsibilities

• Field inbound and make outbound calls to schedule home delivery appointments
• Provide high quality customer service through phone and email communications
• Coordinate with internal and external partners to resolve delivery challenges
• Create in the moment solutions for complex customer scenarios with urgency
• Meet or exceed performance standards and maintain compliance with policies
• Maintain confidentiality while interacting with high end customers
• Work a flexible schedule including evenings weekends and mandatory overtime as needed

Requirements

• Customer service experience preferred
• Strong technical aptitude and comfort with multiple systems
• Resilient and able to perform under pressure with resourceful problem solving
• Proactive organized and detail oriented
• Effective verbal written and listening communication skills
• Ability to work flexible schedule including evenings weekends and overtime
• Must pass a background check