Home Delivery Scheduling Associate

Summary

Provide elevated scheduling support for home deliveries, acting as a point of contact to create a luxury customer experience through phone and email. Manage inbound and outbound calls to set appointments, resolve complex scenarios, and collaborate with internal and external partners while meeting performance standards.

Responsibilities

• Field inbound and make outbound calls to schedule home delivery appointments
• Provide exceptional phone and email customer service for high-end clients
• Triage and resolve complex customer scheduling scenarios with urgency
• Collaborate with internal teams and external partners to coordinate deliveries
• Maintain compliance with company policies and performance standards
• Document customer interactions and scheduling details accurately
• Work a flexible schedule including evenings weekends and mandatory overtime as needed

Requirements

• Customer service experience preferred
• Poise confidence and professionalism when interacting with high-end customers
• Strong technical aptitude and ability to navigate multiple systems
• Resilient under pressure and resourceful problem solver
• Proactive organized and detail-oriented
• Effective verbal written and listening communication skills
• Willingness to work a flexible schedule and pass a background check