Home Delivery Scheduling Associate

Summary

Provide elevated scheduling support for home delivery operations, acting as a primary point of contact to create a luxury customer experience through phone and email communication. Work within a centralized scheduling team to coordinate appointments, resolve complex scenarios, and meet performance standards while representing the brand professionally.

Responsibilities

• Field inbound and make outbound calls to schedule home delivery appointments
• Provide high touch customer service and maintain confidentiality with high end clients
• Resolve complex delivery and scheduling issues with a sense of urgency
• Collaborate with internal and external partners to resolve customer challenges
• Meet or exceed established performance standards and follow company policies
• Work a flexible schedule including evenings weekends and mandatory overtime as needed
• Maintain accurate records and navigate multiple systems to schedule deliveries

Requirements

• Customer service experience preferred
• Strong technical aptitude and comfort using multiple systems
• Excellent verbal written and listening communication skills
• Resilient under pressure and resourceful problem solver
• Proactive organized and detail oriented
• Ability to work flexible schedule including evenings weekends and overtime
• Must pass a background check