Home Delivery Scheduling Associate

Summary

Provide elevated scheduling and customer service for home delivery operations, acting as a primary point of contact to create a luxury delivery experience through phone and email communication. Work within a centralized scheduling team to coordinate appointments and resolve complex customer scenarios while meeting performance standards.

Responsibilities

• Field inbound and make outbound calls to set up home delivery appointments
• Provide exceptional phone and email customer service for high-end clientele
• Act with urgency to deliver in-the-moment solutions for complex scheduling issues
• Collaborate with internal and external partners to resolve customer challenges
• Meet or exceed established performance standards and maintain policy compliance
• Maintain confidentiality and professional poise when interacting with customers
• Work a flexible schedule including evenings, weekends and mandatory overtime as needed

Requirements

• Customer service experience preferred
• Strong listening, verbal and written communication skills
• Technical aptitude and comfort navigating multiple systems
• Resilient, resourceful and able to perform under pressure
• Organized, proactive and detail oriented
• Ability to work flexible schedule including evenings and weekends
• Must pass a background check