Home Delivery Scheduling Associate

Summary

Provide elevated phone and email based scheduling for home delivery to ensure a luxury customer experience. Act as a point of contact to coordinate appointments, resolve complex delivery scenarios, and collaborate with internal and external partners. Meet performance standards while supporting a high volume, fast paced environment and maintain confidentiality with high end clientele.

Responsibilities

• Field inbound and place outbound calls to schedule home delivery appointments
• Provide exceptional phone and email customer service to high end customers
• Act with urgency to resolve complex delivery and scheduling issues
• Collaborate with internal teams and external partners to coordinate deliveries
• Maintain performance metrics and comply with company policies
• Use multiple systems to manage scheduling and customer information
• Work flexible hours including evenings weekends and mandatory overtime as needed

Requirements

• Customer service experience preferred
• Strong verbal written and listening communication skills
• Technical aptitude and comfort navigating multiple systems
• Organized detail oriented and able to work under pressure
• Ability to interact with high end customers professionally and maintain confidentiality
• Must be able to pass a background check
• Ability to sit and stand for extended periods