Keyholder

Summary

The Keyholder is a retail leadership role responsible for delivering exceptional customer service, demonstrating advanced product knowledge, and supporting store operations and the management team. This role builds client relationships to drive sales and repeat business while assisting with merchandising and motivating sales staff to meet objectives. The Keyholder serves as the link between management and sales associates and performs supervisory duties as required.

Responsibilities

• Support store manager with daily store operations and coordination.
• Perform opening and closing procedures and manage cash handling tasks.
• Check in merchandise and assist with preparing and making deposits.
• Supervise sales transactions to ensure accuracy and adherence to cash protection procedures.
• Promote and sell products to achieve customer satisfaction and sales goals.
• Merchandise the sales floor to maintain brand standards.
• Maintain a clientele book and build long term customer relationships.
• Motivate and coach sales associates to meet and exceed objectives.

Requirements

• Minimum of 2 years luxury retail experience in a similar or supervisory role.
• Strong customer service and interpersonal skills.
• Ability to learn quickly and adapt in a fast paced environment.
• Ability to operate independently with discretion and perform under pressure.
• Proficiency with personal computers, POS systems, and MS Office.
• Demonstrated ability to influence and negotiate.
• Inspirational attitude contributing to a positive team environment.