Keyholder

Summary

The Keyholder is a retail leadership role responsible for delivering exceptional customer service and driving sales while supporting the store management team. This position acts as the link between management and sales associates, assisting with daily store operations, merchandising, and clienteling. The Keyholder helps maintain store standards and motivates the team to meet and exceed sales objectives.

Responsibilities

• Support the store manager with coordination and management of daily store operations.
• Perform opening and closing duties, check in merchandise, and prepare deposits as needed.
• Supervise sales transactions and adhere to cash protection procedures.
• Engage customers to promote and sell products and build a clientele book to drive repeat business.
• Merchandise the sales floor and motivate team members to achieve sales goals.

Requirements

• Minimum of 2 years of luxury retail experience in a similar or supervisory role.
• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to operate POS systems, personal computers, and standard software including MS Office.
• Ability to work independently, exercise discretion, perform under pressure, and adapt quickly in a fast-paced environment.
• Demonstrated ability to influence, negotiate, and build effective working relationships with team members and clients.