SummaryAs a Keyholder at Versace Chicago Outlet, you will play a crucial role in delivering exceptional client experiences and driving sales in a dynamic retail environment. You will support the General Manager and the sales team in achieving sales targets and maintaining operational excellence.
Responsibilities- Act as a Brand Ambassador by providing an exceptional client experience and promoting the Retail Excellence Program.
- Meet and exceed sales goals and client data capture targets.
- Create and maintain genuine client relationships to achieve core KPIs such as sales, UPT, and ATV.
- Provide after-sales service, including thank you notes, follow-up calls, and product maintenance.
- Support the team in generating new client relationships and maintaining existing ones.
- Maintain daily operations, including opening and closing registers, visual maintenance, and inventory tasks.
- Ensure operational excellence by following policies and procedures and using proper tools and equipment.
- Process returns and exchanges efficiently.
- Communicate effectively and build strong partnerships with clients, peers, and management.
- Develop business-driving initiatives, contests, and events.
- Support the sales team through coaching and training techniques.
Requirements- Minimum of three years of experience in a retail environment.
- Full understanding of specialty retail and a proven track record in clientelling.
- Ability to thrive in a high-paced retail environment.
- Ability to multi-task with ease while balancing daily responsibilities.
- Entrepreneurial and sales-focused personality.
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