SummaryAs a Sales Supervisor at our Oakbrook location, you will play a crucial role in supporting the management team with daily store operations. Your responsibilities will include driving sales, providing exceptional customer service, and coaching team members to achieve their best performance. You will also be responsible for implementing company policies and maintaining store standards.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is guest-ready, creating a welcoming environment for clients.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
- Illustrate the client journey and core behaviors needed for a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs products and brand DNA.
- Initiate regular client contact and provide prompt follow-up on sales and inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking feedback from colleagues and management.
- Open and close the store according to company procedures.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related field with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Ability to deliver excellence and exceed client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset with a passion for the Marc Jacobs brand.
- Excellent organizational, follow-up, and time management skills.
- Proficiency in operating a POS system and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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