SummaryAs a Sales Supervisor at the Chicago Premium Outlet location in Aurora, IL, you will support management in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching and developing the team. You will implement and enforce company policies and procedures, ensuring store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience through a customer-first mindset.
- Ensure the store is always guest-ready, creating a welcoming environment.
- Build sales by establishing yourself as an expert in styling expertise, seasonal trends, and product knowledge.
- Illustrate the different stages within the client journey to provide a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs Universe, including product, Brand DNA, and pillars.
- Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by continuously seeking and receiving feedback.
- Open and close the store according to Marc Jacobs procedure.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or industry-adjacent role with a focus on customer service.
- Prior leadership experience strongly preferred.
- Experience in generating sales and developing client relationships.
- Demonstrated verbal and written communication skills.
- Passion for delivering excellence and exceeding client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset, promoting curiosity and collaboration.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Proficiency in operating a POS and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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