SummaryAs the Exceptional Sales Operations Manager, you will oversee the planning and execution of all physical events involving discounted sales at Hermès USA. This role is crucial in promoting a circular economy through Private sales, Employee sales, and Upcycling initiatives, while managing the entire sale process from start to finish.
Responsibilities- Organize and manage Physical Sale operations in collaboration with internal and external partners.
- Develop and implement Standard Operating Procedures for event operations including Customer Service, Inventory Management, and Sales Processes.
- Coordinate with cross-departmental stakeholders to build schedules and developmental priorities.
- Conduct post-event analysis to identify successes and areas for improvement.
- Research prospective markets for private sales and develop new selling strategies.
- Collaborate with the Client Relation Management and Merchandising Teams to enhance customer experience and product selection.
- Manage project risks, budgets, and stakeholder communications effectively.
- Plan and execute private sale events ensuring high standards of quality and professionalism.
Requirements- 3+ years of experience in a similar role or department.
- Bachelor’s Degree preferred.
- Experience in Private Events with a background in Operations.
- Knowledge of Power BI, Google Analytics, Cegid, SAP & CRM systems is a plus.
- Exceptional written, verbal, and presentation skills.
- Strong organizational skills with attention to detail.
- Experience in the Luxury industry or knowledge of the Hermès product line.
- Advanced skills in Microsoft Office applications.
- Flexibility to travel domestically and internationally.
- Ability to write or speak French/Spanish is a major plus.
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