SummaryAs a Sales Manager at Holt Renfrew, you will lead a team of sellers to drive the customer experience and achieve sales targets in a luxury retail environment. You will be responsible for providing an engaging employment experience while maintaining high standards of merchandise presentation and customer service.
Responsibilities- Achieve sales and customer service targets for the area of responsibility.
- Recruit, select, hire, and onboard the best talent.
- Lead, motivate, and retain a team of high-performing employees.
- Collaborate with other store managers to deliver seamless sales and service to customers.
- Communicate standards, parameters, and performance goals to employees and provide coaching.
- Model leadership behaviors that promote open communication, employee development, and trust.
- Maintain Health & Safety practices and ensure compliance with privacy policies and cyber security measures.
- Oversee the Designated Sales Associate/Consultant program and partner with vendors on goals.
- Recognize and reward extraordinary performance and develop improvement plans for underperforming employees.
- Develop, maintain, and grow an active store client base.
- Implement customer relationship and loyalty management programming.
- Serve as manager-in-charge of the store as required.
- Evaluate inventory performance and develop strategies for improvement.
- Participate in and influence the development of store seasonal plans.
- Identify opportunities to drive business and manage payroll expenses.
Requirements- 5+ years of supervisory experience with accountability for driving sales.
- Proven track record of exceeding sales and profit targets.
- Retail selling experience in a luxury environment preferred.
- Entrepreneurial spirit and ability to initiate change.
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