Manager Training Retail Expertise

As a Manager of Training Retail Expertise, you will be responsible for executing all retail training programs through various learning modalities. You will support the Director of Training in assessing, adapting, and developing training content to fill identified skills or curriculum gaps for the region. This role is based out of New York City.

• Work on all transversal retail projects and content development to support business needs and new initiatives.
• Conduct all train-the-trainers workshops for existing retail training programs both online and offline.
• Create all training recaps and follow-up action plans.
• Provide evaluations for post-training endeavors to demonstrate training ROI.
• Support all regional trainers, including co-facilitation, business insights, training strategy, and communication.
• Manage all onboarding guidelines and HQ initiatives.
• Promote knowledge through BLOOM with VCA to achieve all learning performance goals for Americas.
• Support regional talent pool initiatives and provide ongoing measurements of performance evaluations.
• Facilitate core program training workshops.

• Bachelor’s degree with a comprehension of adult learning styles.
• 5 years of luxury retail experience preferred.
• Strong facilitation and instructional design skills.
• Excellent verbal, written, and communication skills.
• DISC, EQI & Kirkpatrick Method skills required.
• 30% travel required.