SummaryUnder the direction of the VP-General Manager, the Office Manager is responsible for supporting the Executive Team and will operate clearly and efficiently with a great deal of communication, urgency and prioritization. The primary responsibilities of this position are to provide Human Resources, Operations and Marketing support to the store's senior leadership team and to provide external customers with fast and efficient resolution to service issues.
Responsibilities- Serve as Human Resources support to the Assistant General Manager, Operations and as additional Human Resources point-person to the store population.
- Collaborate with Recruiting team to ensure jobs are filled in order to drive business.
- Actively participate in the recruitment and onboarding process, including screening and interviewing non-exempt selling and operations candidates.
- Assist in administrative tasks related to associate reviews (30/60/90).
- Interface directly with customers; respond to and successfully resolve customer concerns in a timely manner.
- Manage and execute various projects simultaneously for multiple departments.
- Execute administrative responsibilities, including fielding calls, working through customer issues, assisting with inquiries, and miscellaneous paperwork.
- Assist with Marketing initiatives by coordinating trunk shows and clinics, preparing monthly customer email communication, event listings and event recaps.
- Manage simple on the ground event execution as needed.
Requirements- Strong interpersonal and collaboration skills.
- Analytical and creative thinker with a proactive, solution-oriented approach to problem solving and a drive for results.
- Customer-focused and demonstrate a high standard of service.
- Available to work a flexible schedule that will include nights and weekends.
- Tech Savvy/Computer Knowledge with the ability to solve technical issues, lead technology change and pull together presentations.
- Proficient in Microsoft Office Suite; Outlook, Excel and PowerPoint.
- 4 year college degree preferred.
- 3+ years of relevant experience.
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