Summary
The Omni Stockist supports the store management team and the wider Fendi network by fulfilling product requests and driving sales across retail and digital channels. The role manages omni-channel order fulfillment including BOPIS, Ship-from-Store, curbside pickup, and white glove services, preparing and shipping merchandise while partnering with sales and warehouse teams. The Omni Stockist also acts as a technical resource for in-store clienteling platforms and helps reduce order errors and improve return resolution times.
Responsibilities
- Review and prioritize pending orders to fulfill within 24 hours and rebalance transfer requests
- Pull deliveries, prepare merchandise for shipping, package accurately, and deliver to the shipping department
- Perform daily omni-channel tasks including Curbside Pickup, Ship-from-Store (SFS), and Buy Online Pickup In-Store (BOPIS)
- Support consignments and process charge sends for Client Advisors outside the home store
- Participate in loss prevention procedures related to omni-channel processes and act as the client voice with warehouse partners
- Assist with BOPIS aged order review, returns to sales floor, and completion of incoming SFS orders (picking, packing, shipping)
- Support and train store teams on digital clienteling platforms (HERO, HEAVEN, Client Compass) and build targeted clienteling lists
Requirements
- Minimum 2 years professional experience in retail or customer experience; luxury experience preferred
- Associate degree or equivalent experience a plus; stock control and selling experience preferred
- Strong interpersonal and written communication skills; collaborative team orientation
- Proficiency with Microsoft Office (PowerPoint, Excel, Word) and POS/inventory management systems; digital literacy required
- Ability to lift up to 25 lbs and perform 50% physical labor; flexible availability including some nights, weekends, and holidays
- Foreign language skills are a plus
