Operations Associate - Phillips Place

Summary

Provide exemplary customer service by supporting store operations including shipping and receiving, stock room, cash office and administrative operational duties. Maintain supplies and partner with teams to ensure efficient store processes, shrink reduction, and vendor coordination for repairs and engraving. Execute company procedures for processing merchandise and related documentation while upholding professional presentation and product care.

Responsibilities

• Maintain office and facilities supplies and grooming products for associates
• Work with Accounts Payable to ensure invoices are approved correctly and promptly
• Support shrink reduction efforts and report violations per company regulations
• Coordinate accessories repair service with external vendors
• Manage engraving and embossing service coordination
• Support inventory preparation and execution
• Process incoming and outgoing merchandise according to company standards
• Execute cash office processes and maintain POS audit compliance
• Replenish supplies as requested by management

Requirements

• Minimum of 2 years retail operations or related customer service sales experience
• Proficient with Microsoft Word Excel Outlook and PowerPoint
• Strong time management multitasking and prioritization skills
• Collaborative team player with strong communication and interpersonal skills
• Ability to stand walk and lift approximately 20 lbs
• Ability to pack unpack and move stock for receiving and stocking functions
• Demonstrated passion for the brand and desire to grow