SummaryThe Seasonal Operations Associate in Queens, NY is responsible for the accurate and timely processing and distribution of Tiffany Service Center repair orders, documents, and packages. This role involves creating and maintaining paperwork related to outgoing domestic and international shipments, ensuring efficiency and quality standards are met.
Responsibilities- Provide efficient and timely processing of service orders and parts, maintaining production and quality standards.
- Support global after-sales locations with service order and commercial invoice creation, ensuring country-specific requirements are met.
- Maintain an organized, safe, and secure workspace, ensuring adequate supply inventory for handling and packing client merchandise.
- Organize paperwork according to retention guidelines.
- Act as a liaison between the Service Center and internal clients.
- Proactively address repair service issues and client escalations with management.
- Assist management with projects and tasks to meet business needs.
- Advocate for internal clients by obtaining necessary information for resolution of client issues.
- Identify opportunities for process improvement and collaborate with responsible parties.
Requirements- 2 years of business experience with a strong operational background.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Strong attention to detail and English language skills.
- Ability to shift tasks to meet daily business needs.
- High ability to collaborate and build strong business relations.
- Flexible work schedule and ability to work overtime as needed.
- Preferred: Undergraduate degree, packing, distribution, and/or QA experience, familiarity with jewelry, watches, clocks, and silver products, experience in operations, technical, or luxury retail environment, knowledge of AS400, MIPS, POS, or Compass, and knowledge of shipping and tracking systems.
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