Jobs inner cover
Gucci

Founded in 1921

Operations Controller - Fifth Avenue

Type
Full time
Industry
Luxury Fashion
Location
New York, NY
Category
Operations
Remote
Not Remote
Seniority
Manager
Compensation
$25.00 - $27.00 hourly

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As an Operations Controller at Gucci Fifth Avenue, you will be responsible for providing comprehensive support to both front and back of house teams. Your role will involve various sales support, POS, inventory tasks, stock processing, and administrative functions, all while promoting Gucci Values and creating a luxury client experience.

Responsibilities
  • Serve as a Gucci Ambassador by welcoming clients and directing them to available Client Advisors.
  • Support the selling process to ensure the highest level of client experience.
  • Assist in preparing for VIG client appointments and closing transactions.
  • Provide dressing room support and manage calls professionally.
  • Facilitate store transfer requests and product inquiries.
  • Assist with store cycle counts and scheduled inventories.
  • Escalate return and exchange paperwork to management.
  • Maintain knowledge of all Gucci products and company policies.
Requirements
  • Bachelor’s Degree preferred.
  • At least 2 years of experience in luxury retail, hospitality, or customer service.
  • Experience operating a POS system is a plus.
  • Excellent interpersonal and communication skills.
  • Strong understanding of customer service needs and priorities.
  • Ability to multitask with strong attention to detail.
  • Familiarity with Microsoft Word and Outlook.
  • Flexibility to work evenings, weekends, and holidays.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. For further information about Gucci, visit www.gucci.com

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