Operations Controller - Fifth Avenue

As an Operations Controller at Gucci Fifth Avenue, you will be responsible for providing comprehensive support to both front and back of house teams. Your role will involve various sales support, POS, inventory tasks, stock processing, and administrative functions, all while promoting Gucci Values and creating a luxury client experience.

• Serve as a Gucci Ambassador by welcoming clients and directing them to available Client Advisors.
• Support the selling process to ensure the highest level of client experience.
• Assist in preparing for VIG client appointments and closing transactions.
• Provide dressing room support and manage calls professionally.
• Facilitate store transfer requests and product inquiries.
• Assist with store cycle counts and scheduled inventories.
• Escalate return and exchange paperwork to management.
• Maintain knowledge of all Gucci products and company policies.

• Bachelor’s Degree preferred.
• At least 2 years of experience in luxury retail, hospitality, or customer service.
• Experience operating a POS system is a plus.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities.
• Ability to multitask with strong attention to detail.
• Familiarity with Microsoft Word and Outlook.
• Flexibility to work evenings, weekends, and holidays.