Summary
As part of the boutique leadership team, the Operations Manager oversees non-selling functions and ensures efficient day-to-day store operations, including payroll, POS, shipping and receiving, loss prevention, supply management, facilities maintenance, and compliance with company standards.
Responsibilities
- Supervise payroll, POS procedures, returns, alterations, and after-sales processes
- Oversee shipping, receiving, transfers, damages, and returns to vendor
- Manage inventory cycle counts and coordinate with central distribution and inventory control
- Maintain operational reports and records to ensure policy adherence
- Ensure back-of-house is properly organized and facilities comply with safety codes
- Lead training, coaching, and performance of associates on operations tasks
- Lock and secure the store and enforce opening, closing, and security procedures
- Assist with scheduling and payroll budget compliance
- Address operational issues affecting service, efficiency, and productivity
Requirements
- Minimum of 5 years of retail store management with strong operations background
- Ability to work full-time schedule including varied hours, nights, weekends, and holidays
- Strong interpersonal, communication, organization, and follow-through skills
- Ability to operate POS and inventory control systems and other store equipment
- Capability to perform physical tasks including standing for extended periods and lifting merchandise
- Experience training and developing staff and enforcing consistent standards
- Availability to travel as needed
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