Summary
The Operations Manager will lead non-selling and service teams to drive operational efficiency, inventory accuracy, and customer satisfaction across store locations including Pacific Centre and Oakridge. This role oversees tailorshop, service desk, logistics, receiving, and administrative processes while partnering with store leadership to implement strategic initiatives and maintain store standards.
Responsibilities
- Manage operational performance and controllable expenses while meeting financial and KPI targets
- Oversee daily operations of tailorshop, service desk, logistics, shipping and receiving
- Ensure POS accuracy inventory reconciliation and manage markdowns and restyles
- Schedule and direct cross functional teams to optimize productivity
- Serve as primary contact for escalated customer issues and ensure professional resolutions
- Implement and communicate key business initiatives partnering with SMEs and store leaders
- Maintain store maintenance health and safety and manage facilities issues
- Oversee payroll processing and administrative program administration
- Drive cross training and operational improvements to boost NPS and service standards
Requirements
- Minimum 3 years retail client facing experience with leadership responsibility
- Proven ability to develop others with documented coaching and performance improvement
- Strong business acumen communication skills and understanding of policies and procedures
- Experience with shipping receiving order fulfillment merchandising and inventory management
- Ability to analyze KPIs and implement workflow improvements
- Skilled in scheduling payroll and managing controllable store expenses
- Customer service orientation with ability to manage escalations and improve NPS
- Comfort with retail technology and digital tools to support operations
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