Summary
The Team Manager, Operations supports day to day store operations and drives process improvements at the Holt Renfrew Vancouver store to enhance customer service and operational efficiency. Reporting to the Store Manager, this role leads projects end to end, coaches operations staff, and ensures compliance with store procedures and policies.
Responsibilities
- Manage and develop a team of Operations Associates through coaching and regular performance reviews
- Oversee weekly cycle counts and yearly inventory, working with Inventory Control to manage negatives on hand
- Implement stock management policies to meet stock loss targets and protect product assets
- Lead operational projects and support launches with store and HQ collaboration
- Serve as acting store leader in the Store Manager's absence alongside assistant managers
- Support CRM and merchandising teams to optimize replenishment and capture quality client data
- Manage health and safety compliance and store facilities
- Monitor P and L aspects to control costs and drive efficiency
- Onboard and train new hires on store systems and processes
Requirements
- Minimum of 5 years retail experience with at least 3 years managing people
- Strong commercial acumen and customer service focus
- Excellent communication and team leadership skills
- Experience with Microsoft Office and retail store systems
- Knowledge of retail laws, security, and health and safety legislation
- Ability to lead projects, prioritize tasks, and work under pressure to meet deadlines
- Able to work retail schedules including nights, weekends and holidays
- Experience with inventory control and stockroom optimization
We have summarized this job description for you, click apply to see more details from the employer.
