SummaryThe Operations Manager at Analog Shift plays a vital role in overseeing the day-to-day operations to ensure the business runs smoothly. They are responsible for implementing effective methods for the Analog Shift brand to operate at maximum productivity across all channels within the Watches of Switzerland Group. This role involves logistics management between HQ, store network, brand partners, and vendors, acting as a focal point within the business to coordinate strategic growth.
Responsibilities- Model a 'World Class Customer Experience' for the team.
- Become an expert in Watches of Switzerland and Analog Shift operating procedures and coach others.
- Drive compliance and performance standards across the business.
- Manage the effectiveness and efficiency of back of house teams.
- Develop and coach the team to become experts in their field.
- Oversee physical inventory and audit standards and procedures.
- Conduct data reporting and analysis of the Analog Shift catalogue and Rolex CPO program.
- Oversee internal systems and reporting procedures.
- Manage inventory oversight, allocation, and redistribution across partner stores and HQ.
- Ensure legal compliance in all areas of the Analog Shift brand.
Requirements- Prior luxury retail management experience.
- Proven track record of managing and motivating teams.
- Successful distribution, allocation, and reporting practices.
- Sales, merchandising, and logistics training experience.
- Knowledge of retail law, health and safety, and security requirements.
- Ability to develop and manage business strategies with quantifiable results.
- Manage operating costs and identify efficiency improvements.
- Analyze and report on sales performance across a multi-door selling environment.
- High functioning leadership, mentoring, and coaching skills.
- Proficiency in POS systems, Shopify, Microsoft Office, and SAP.
- Create invoices and product catalogues for brick and mortar and ecommerce.
- Thrive in a fast-paced, high-volume business.
- Support sales, management, and operations teams with timely solutions.
- Function as a liaison for internal and external vendors and clients.
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