Summary
The Operations Professional supports back-of-house retail operations by managing order fulfillment, inventory accuracy, and service tasks to enhance store performance and the client experience. This role partners with client advisors, store management, and corporate teams to execute strategy, improve operational efficiency, and uphold brand standards.
Responsibilities
- Perform order fulfillment, shipping, receiving, replenishment, and merchandise transfers accurately and on schedule.
- Clean and prepare jewelry and merchandise, and handle intake of jewelry repairs and related service requests.
- Reconcile and supervise merchandise inventory using reports and systems and report discrepancies to management or corporate partners.
- Respond to client and internal inquiries by phone and email and support client advisors to generate sales opportunities.
- Collect client data during interactions and act on NPS feedback to optimize hospitality and store amenities.
- Champion operational efficiency by identifying process improvements and ensuring compliance with operational policies and procedures.
Requirements
- Strong analytical skills and attention to detail.
- Proficiency with Microsoft Word and Excel.
- Ability to work retail store hours, including nights, weekends, and holidays.
- Excellent client service skills and the ability to connect with clients.
- Flexibility to perform varied day-to-day tasks and work collaboratively with store and corporate teams.
- Authorization to work in the United States; college or university degree preferred.
