Operations Professional - Tampa

Summary

The Operations Professional supports back of house store operations, driving order fulfillment, inventory management, and operational efficiency while partnering with client advisors and management to enhance the client experience and store performance. This role requires strong communication, problem solving, and hands-on execution in a retail environment. The position operates on retail store hours including nights, weekends, and holidays.

Responsibilities

• Perform order fulfillment, shipping, receiving, and replenishment tasks accurately.
• Clean and handle jewelry and merchandise following company procedures.
• Supervise and reconcile merchandise inventory and report discrepancies.
• Coordinate transfers and manage jewelry repairs and related services.
• Support client advisors and management by responding to product and service requests.
• Deliver exceptional in store client experiences and act as a brand ambassador.
• Collect client data during interactions to support sales opportunities.
• Implement operational processes to improve efficiency and provide feedback on changes.
• Handle internal and external phone and e mail correspondence professionally.

Requirements

• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends, and holidays.
• Excellent communication and client connection skills.
• Organized and flexible to perform varied day to day tasks.
• Authorization to work in the United States.
• College or university degree preferred.