SummaryThe Operations Professional is the heart of the back of house operations in a Tiffany store, responsible for driving store sales and profitability through effective communication and problem-solving skills. This role involves working closely with client advisors, management, corporate partners, and clients to ensure operational excellence and outstanding client service.
Responsibilities- Provide outstanding client service, order fulfillment, and inventory management.
- Ensure merchandise is delivered with the Tiffany Touch.
- Champion operational efficiency and effectiveness by completing daily tasks such as order fulfillment, shipping, receiving, and replenishment.
- Supervise and reconcile merchandise inventory, reporting discrepancies to management or corporate partners.
- Partner and communicate effectively with client advisors, management, and clients to respond to requests for assistance in product and service information, service, repairs, shipping, and inventory.
- Elevate in-store experience by consistently delivering memorable moments and acting on client feedback.
- Support company operations efficiency objectives by providing feedback on process changes.
- Carry out operations functions to support the store in achieving commercial targets.
- Collect data during client interactions to cultivate new and existing clients.
Requirements- Strong analytical skills and proficiency in Microsoft Word and Excel.
- Ability to work retail store hours, including nights, weekends, and holidays.
- Organized and detail-oriented with flexibility to perform different tasks based on business needs.
- Authorization to work in the United States or the country where the position is based.
- A college/university degree is desired.
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