Operations Training Manager

As an Operations Training Manager, you will be responsible for delivering both in-person and web-based training to new and existing employees, focusing on various operational areas within a retail store environment. You will support the field by providing on-site and individual training as needed, ensuring operational efficiency and effectiveness.

• Deliver instructor-led training programs to retail personnel through scheduled visits and virtual methods.
• Collaborate to develop user-oriented training materials using various modalities.
• Serve as a direct point of contact for retail teams regarding training and operational support.
• Work closely with cross-functional departments to develop and implement retail policies and procedures.
• Manage the department's budget and identify areas for cost efficiency.
• Interpret policy and assess operational training needs at the store level.

• Bachelor’s Degree.
• 5+ years of experience in a similar role with curriculum development and training delivery.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Applications.
• Detail-oriented and highly organized with the ability to manage multiple tasks.
• Ability to work cross-functionally and prioritize effectively.