Summary
The Outlet Store Leader provides strategic and operational leadership for the outlet, developing and empowering cross-functional teams to deliver exceptional customer experiences. This role sets the strategy, drives execution, and creates a high-energy culture focused on quality, safety, and operational excellence.
Responsibilities
- Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture
- Foster a People First environment and partner with Field Leadership and the People Team on hiring, development, performance management, and career transitions
- Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality and operational excellence
- Champion profit protection across risk management, security, cash controls, inventory management, and internal audits
- Identify, analyze, and communicate business opportunities and support implementation of initiatives and rollouts
- Represent the brand with integrity, professionalism, and personal presentation
Requirements
- 5+ years of leadership experience in retail, preferably in home furnishings
- Strong leadership and communication skills with the ability to inspire and guide team members
- Exceptional analytical, problem-solving, and decision-making skills with meticulous attention to quality
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications
- Ability to travel periodically, including extended trips, and flexibility to work a dynamic schedule across operational hours
- Physical ability to lift and move items up to 50 lbs and perform prolonged standing, bending, stooping, kneeling, and climbing as needed
