SummaryRH is seeking a dynamic and solutions-oriented Project Leader to play a critical role in supporting our Global Openings and Preservation efforts. As a Project Leader, you will oversee the execution of strategic processes related to work order management, vendor procurement and system oversight, ensuring our Galleries are supported with efficiency and care. This role is responsible for elevating systems, streamlining operations, and enabling field and cross-functional teams to focus on serving our people and customers, while bringing structure, insights and innovation to a high-impact function at RH.
Responsibilities- Own and lead all aspects of the ServiceChannel platform in partnership with the Director of Preservation.
- Develop and implement strategic initiatives that drive simplicity, efficiency, and impact across the Preservation ecosystem.
- Create, lead, and continuously enhance ServiceChannel training programs for cross-functional teams and field leaders.
- Serve as the primary point of contact for ServiceChannel vendor integration, administration, and monthly alignment with our ServiceChannel partners.
- Provide analytical and operational support for ServiceChannel reporting and performance tracking.
- Partner with cross-functional teams including Field Leadership, Finance, Tax, and Licensing to deliver accurate reporting, insights, and solutions.
- Champion and evolve best practices for work order management and vendor partnerships.
- Manage product vendor procurement for Gallery and Hospitality environments, ensuring timely replacement and resolution.
- Support additional Preservation and Global Openings projects in collaboration with the SVP, Global Openings & Preservation.
Requirements- 3+ years of leadership or project management experience.
- Experience in luxury retail, design, hospitality, or a customer-facing role preferred.
- Strategic and analytical mindset with an eye for operational impact.
- Highly organized, detail-oriented and able to prioritize multiple projects in a fast-paced environment.
- Natural collaborator with the ability to build strong relationships across functions and levels.
- Proactive problem solver who approaches challenges with curiosity, urgency, and sound judgment.
- Self-starter who thrives with autonomy and ownership.
- Clear and compelling communicator with strong written, verbal, and interpersonal skills.
- Passion for serving teams and enabling others to succeed.
- Proficient in Mac OS, Microsoft Office Suite, and Google Workspace.
- Experience with work order management systems (ServiceChannel or similar platform) required.
- Domestic and international travel, as required.
- Valid driver’s license preferred.
We have summarized this job description for you, click apply to see more details from the employer.
