SummaryThe RIMOWA Retail Support Associate at the Madison Flagship location is responsible for assisting the store team in all operational duties to help increase store productivity and performance. This role requires a detail-oriented individual with strong communication skills and the ability to work varied hours.
Responsibilities- Report to Store Manager ensuring work duties are accurately performed.
- Monitor the flow of all shipments and ensure prompt follow-up with discrepancies.
- Assist with year-end inventory counts including preparation.
- Determine appropriate methods of shipping and prepare relevant paperwork as needed.
- Ensure all stock areas are neat, clean, and orderly per company standard.
- Complete basic luggage repairs using small hand tools.
- Perform box counts and validate against bills of lading, reporting discrepancies, shortages, or damages immediately.
- Assist selling floor with product placement and stock recovery.
- Complete transfer forms and receive merchandise onto the selling floor.
- Ensure cash wraps are fully stocked with operational supplies as per store readiness.
- Ensure accurate tracking and placement of all paid goods.
- Perform deliveries as requested.
- Assist client advisors on the sales floor as needed.
- Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate.
- Handle any new projects as required by the management team or business need.
Requirements- High School diploma or equivalent.
- Detail-oriented and task-focused.
- Professional with strong communication skills both verbal and written.
- Excellent problem-solving skills and a positive attitude.
- Team player with the ability to work varied hours/days, including nights, weekends, and holidays.
- Must be able to lift large boxes up to 25lbs repeatedly.
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