Retail Support Associate - Madison Flagship

Summary

The Retail Support Associate assists the store team with operational duties to increase productivity and performance. The role oversees shipments and inventory, performs basic luggage repairs, and supports selling-floor activities. The associate maintains stock areas and cash wraps, completes transfers and deliveries, and helps client advisors as needed.

Responsibilities

• Report to the Store Manager and ensure assigned duties are completed accurately
• Monitor the flow of shipments and follow up on discrepancies
• Perform box counts, validate against bills of lading, and report shortages or damages
• Assist with year-end inventory counts and related preparation
• Determine shipping methods and prepare necessary paperwork
• Receive merchandise, complete transfer forms, and place product on the selling floor
• Maintain neat, clean, and orderly stock areas and ensure cash wraps are stocked with supplies
• Complete basic luggage repairs using small hand tools and track repaired items
• Perform deliveries and assist selling-floor client advisors as requested
• Use the R-client tool to communicate with clients about repairs or product proposals
• Support new store projects as required by management

Requirements

• High school diploma or equivalent
• Detail oriented, task focused, and a strong team player
• Professional with strong verbal and written communication skills
• Excellent problem-solving skills and a positive attitude
• Ability to work varied hours, including nights, weekends, and holidays
• Must be able to lift boxes up to 25 lbs repeatedly