Summary
The Retail Support Associate assists the store team with operational duties to increase productivity and performance. The role oversees shipments and inventory, performs basic luggage repairs, and supports selling-floor activities. The associate maintains stock areas and cash wraps, completes transfers and deliveries, and helps client advisors as needed.
Responsibilities
- Report to the Store Manager and ensure assigned duties are completed accurately
- Monitor the flow of shipments and follow up on discrepancies
- Perform box counts, validate against bills of lading, and report shortages or damages
- Assist with year-end inventory counts and related preparation
- Determine shipping methods and prepare necessary paperwork
- Receive merchandise, complete transfer forms, and place product on the selling floor
- Maintain neat, clean, and orderly stock areas and ensure cash wraps are stocked with supplies
- Complete basic luggage repairs using small hand tools and track repaired items
- Perform deliveries and assist selling-floor client advisors as requested
- Use the R-client tool to communicate with clients about repairs or product proposals
- Support new store projects as required by management
Requirements
- High school diploma or equivalent
- Detail oriented, task focused, and a strong team player
- Professional with strong verbal and written communication skills
- Excellent problem-solving skills and a positive attitude
- Ability to work varied hours, including nights, weekends, and holidays
- Must be able to lift boxes up to 25 lbs repeatedly
