Retail Support Associate - Waikiki

Summary

The Retail Support Associate supports store operations and logistics to help increase productivity and performance. This role assists the store team with receiving, inventory management, basic luggage repairs, and stock organization while providing occasional support to the sales floor and clients. The position reports to the Store Manager and handles operational tasks to ensure store readiness.

Responsibilities

• Monitor shipments, perform box counts, and validate against bills of lading; report discrepancies, shortages, or damages
• Receive merchandise, complete transfer forms, and place product onto the selling floor
• Assist with year-end inventory counts and general stock recovery and product placement
• Prepare shipping paperwork and determine appropriate shipping methods as needed
• Maintain neat, clean, and orderly stock areas and ensure cash wraps are stocked with operational supplies
• Perform basic luggage repairs using small hand tools and complete deliveries as requested
• Utilize client tools to communicate with clients regarding repairs or product proposals and support client advisors on the sales floor

Requirements

• High school diploma or equivalent
• Detail oriented and task focused with strong verbal and written communication skills
• Excellent problem-solving skills, positive attitude, and team player mindset
• Ability to work varied hours including nights, weekends, and holidays
• Must be able to lift boxes up to 25 lbs repeatedly