SummaryThe RIMOWA Retail Support Associate at Yorkdale is responsible for assisting the store team in all operational duties to help increase store productivity and performance. This role requires a detail-oriented individual with strong communication skills and the ability to work varied hours, including nights, weekends, and holidays.
Responsibilities- Report to Store Manager ensuring work duties are accurately performed.
- Monitor the flow of all shipments and ensure prompt follow-up with discrepancies.
- Assist with year-end inventory counts including preparation.
- Determine appropriate methods of shipping and prepare relevant paperwork as needed.
- Ensure all stock areas are neat, clean, and orderly per company standard.
- Complete basic luggage repairs using small hand tools.
- Perform box counts and validate against bills of lading, reporting discrepancies, shortages, or damages immediately.
- Assist selling floor with product placement and stock recovery.
- Complete transfer forms and receive merchandise onto the selling floor.
- Ensure cash wraps are fully stocked with operational supplies as per store readiness.
- Ensure accurate tracking and placement of all paid goods.
- Perform deliveries as requested.
- Assist client advisors on the sales floor as needed.
- Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate.
- Handle any new projects as required by the management team or business need.
Requirements- High School diploma or equivalent.
- Detail-oriented and task-focused.
- Professional with strong communication skills both verbal and written.
- Excellent problem-solving skills, positive attitude, and team player.
- Ability to work varied hours/days, including nights, weekends, and holidays.
- Must be able to lift large boxes up to 25lbs repeatedly.
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