Sales Ambassador

Summary

Sales Ambassadors curate exceptional in-store experiences that reflect the Ralph Lauren lifestyle, building authentic client relationships and delivering personalized styling. They drive individual and team sales through proactive clienteling and use of digital tools, while serving as leaders within the store and a pipeline for future management opportunities. This role requires a customer-first approach, product knowledge, and the ability to support team performance and visual standards.

Responsibilities

• Deliver exceptional customer service, provide personalized styling recommendations, and showcase product knowledge.
• Drive sales and meet individual KPIs by strategizing personal business growth and supporting team targets.
• Leverage CRM tools (e.g., Polo connect) and digital outreach to build and maintain client relationships.
• Coach and guide Brand Ambassadors, participate in training, and support store initiatives and community outreach.
• Maintain store visual standards and provide feedback to management on category opportunities.

Requirements

• Sales experience in a high-volume or specialty retail environment preferred.
• Strong communication and customer service skills; ability to build positive relationships with customers and team.
• Ability to stand, walk, operate the register, and lift up to 30 lbs; perform physical tasks on the sales floor.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Experience using digital selling tools and CRM for clienteling preferred.