Summary
As a Sales Ambassador, you curate exceptional client experiences by delivering personalized styling advice, building lasting relationships, and driving sales. You use digital tools and clienteling to grow personal business and support team performance while upholding brand standards. This role is an entry point for future management opportunities within the store.
Responsibilities
- Deliver exceptional customer service with strong product knowledge and personalized styling recommendations.
- Strategize personal business growth through wardrobing, outreach, and leveraging digital tools for clienteling.
- Drive sales to meet individual and team KPIs and support achievement of store sales plans.
- Coach and provide guidance to Brand Ambassadors to enhance customer-centric behaviors and relationship building.
- Maintain store visual standards and use company guidelines to present product effectively.
- Utilize CRM tools like Polo Connect to capture meaningful customer data and support clienteling initiatives.
- Participate in store initiatives, training, community outreach, and talent sourcing.
- Adapt product presentation and service for remote and in-person customers.
Requirements
- Sales experience in a specialty, high-volume, or high-profile retail environment preferred.
- Strong communication skills and ability to build positive customer and coworker relationships.
- Ability to operate the register and be on your feet for extended periods; lift up to 30 lbs.
- Willingness to work a flexible schedule including days, evenings, and weekends.
- Experience selling to customers using digital tools preferred.
