Sales And Purchasing Advisor

As a Sales and Purchasing Advisor at Watchfinder in New York, you will play a crucial role in buying and selling pre-owned watches. You will work closely with the Head of Business Development and your colleagues to deliver an exceptional customer experience, ensuring customer interests are at the heart of what you do.

• Manage and make appointments via the diary system, adhering to the appointment-only policy.
• Buy, sell, and negotiate prices of watches, including part exchanges, to secure deals with the best possible margin.
• Ensure compliance with sales, financial, and security procedures as outlined by HQ.
• Welcome customers viewing watches, demonstrating excellent customer service skills.
• Manage the customer sales process from beginning to end, including contact, appointment, conversion, and after-sales.
• Understand stock control internal procedures and undertake daily and monthly stock takes.
• Handle "live" orders post-payment and deal with after-sales queries from customers.

• Experience working with Key Performance Indicators (KPIs).
• Ability to negotiate, ideally with part exchanges involved.
• Ability to take in technical information and follow instructions precisely.
• Results-driven and motivated.
• Personable with a good, polite manner.
• Highly organized with the ability to prioritize own workload.
• Strong communication skills and confidence.
• Experience working with customers on a one-to-one basis, sales, and negotiation in a retail setting, with telephone sales experience.