Summary
The Sales Associate develops deep, long lasting relationships with customers to increase sales, service, and loyalty. Compensation is commission based and tied to sales volume. The role requires delivering extraordinary customer service, meeting sales targets, and representing product and brand knowledge across merchandise categories.
Responsibilities
- Consistently deliver extraordinary service to all customers
- Exceed sales and service goals and targets
- Build and maintain a loyal personal client base through acquisition and retention
- Attend product knowledge and vendor training sessions
- Perform floor recovery, visual merchandising, price changes, and sales support tasks
- Communicate regularly with personal clients regarding events, requests, and follow up
- Resolve customer service issues and coordinate with management when needed
- Comply with health and safety policies and requirements
- Perform other duties as assigned
Requirements
- Minimum of 4 years experience in a commission based luxury sales environment
- Proven consistent sales performance achieving and exceeding quotas
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Collaborative team orientation and ability to work with others
- Use of social media to build personal brand and promote self as a fashion influencer
- Skilled at using multiple technology channels to strengthen relationships and acquire clients
- Strong understanding of current and emerging fashion trends
- Broad product knowledge across all store merchandise categories
- Proactive about staying informed on new merchandise deliveries to maximize sales potential
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