Sales Associate - Sainte Catherine Street

As a Sales Associate in Women's Footwear at Holt Renfrew on Sainte Catherine Street, you will develop strong and lasting relationships with clients to drive sales, service levels, and customer loyalty. Your compensation will be commission-based, directly proportional to the sales volume achieved.

• Consistently offer excellent service to all clients.
• Exceed all sales and service goals and objectives.
• Build a loyal personal client base by continuously acquiring new clients, advancing relationships with existing clients, and retaining loyal clients.
• Attend all training sessions, including product information sessions, vendor-offered sessions, and Holt Renfrew workshops.
• Perform department reorganization, visual merchandising, price changes, and other sales-supporting tasks.
• Regularly communicate with personal clientele via phone, mail, or electronic means regarding in-store events, product requests, post-sale follow-ups, birthdays, etc.
• Address all customer service concerns and collaborate with sales management for those outside guidelines.
• Observe all health and safety requirements and policies.
• Perform other assigned tasks.

• Minimum of 4 years of experience in a commission-based sales environment.
• Consistent sales performance and demonstrated results in meeting and exceeding sales quotas.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Highly collaborative; work with and through others in a team-oriented environment.
• Leverage social media platforms to establish oneself as a fashion influencer and build a personal brand.
• Proficient in using multiple technology channels to strengthen existing relationships, foster new client acquisition, and maintain contact.
• Use the Holt Renfrew 360 app to stay in touch with clients and make targeted suggestions based on purchase history and preferences.
• Proactively approach clients to share a curated perspective on new arrivals that match clients' fashion preferences.
• Strong understanding of current and emerging fashion trends.
• Extensive product knowledge across all store merchandise categories.
• Take initiative to stay informed about new merchandise deliveries across all divisions to maximize sales potential.