Summary
The Sales Professional delivers exceptional client experiences and drives full-price sales for the Polo collection by building and nurturing customer relationships. Acting as a brand ambassador, the role uses product knowledge and styling to exceed sales goals and support store operations.
Responsibilities
- Provide exceptional customer service and hospitality by greeting, listening and assisting customers while demonstrating product knowledge and styling.
- Deliver memorable in-store experiences to elevate the customer journey and drive full-price volume across Ralph Lauren lifestyles.
- Maintain customer correspondence and utilize technology and virtual selling for client outreach and follow-up.
- Support inventory, special events and store projects and perform opening and closing duties as needed.
- Adhere to company presentation, grooming and store policies and maintain professional communications with management and peers.
- Develop strong product knowledge and stay informed on brand history and industry trends.
Requirements
- Relevant retail or sales experience preferred.
- Strong interpersonal, written and verbal communication skills and ability to build client relationships.
- Ability to operate the register, stand and walk for multiple hours and lift up to 30 lbs.
- Proficiency with basic computer applications and point-of-sale systems; familiarity with Word, Excel and Outlook preferred.
- Self-starter with a proactive mindset, ability to multitask and thrive in a fast-paced selling environment.
- Proficient in English; additional languages a plus.
