SummaryAs a Sales Specialist at The Landmark, you will embody the Tiffany brand in every client interaction, using your flair for creating extraordinary experiences. You will be an excellent communicator and brand ambassador, developing client relationships, mentoring peers, and exceeding sales plans.
Responsibilities- Deepen relationships with clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store sales plans.
- Capture client data and input into the Landmark client book.
- Cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business, specifically focused on category sales.
- Drive business through key product pillars with a specific focus on the Specialist category.
- Prospect and develop external and existing category-specific clients.
- Maintain knowledge of specialist category competitors and market trends.
- Possess a proven level of understanding of Tiffany & Co. category-specific product offerings and partner regularly with Landmark Client Advisors to leverage this knowledge into closing sales.
- Elevate in-store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences.
- Work with store leadership and cross-functional partners to maintain merchandise standards and deliver feedback on driving the category.
Requirements- Experience in retail or luxury retail or relevant client-related experience.
- Experience in a Timepiece specific or Watches and Jewelry retail business.
- Proven track record in achieving sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States.
- A college/university degree is preferred.
- Graduate Gemologist degree or specialized certification in relevant category is preferred.
- Proficiency in multiple languages is preferred.
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