SummaryAs a Sales Supervisor at our Carlsbad location, you will play a key role in supporting the management team with daily store operations, driving sales, and delivering exceptional customer experiences. You will be responsible for coaching and developing the team, implementing company policies, and maintaining store standards.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver excellent customer service and build loyal customer relationships.
- Ensure the store is guest-ready, providing a welcoming environment for clients.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
- Illustrate the client journey and core behaviors needed for an elevated experience to encourage repeat business.
- Demonstrate deep knowledge of the Marc Jacobs brand, including product and brand DNA.
- Initiate regular client contact and follow up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a learning attitude by seeking and receiving feedback.
- Open and close the store according to procedures.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related field with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Ability to deliver excellence and exceed client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset, promoting curiosity and collaboration.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Proficiency in operating a POS system and Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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