Sales Supervisor

As a Sales Supervisor, you will be an integral part of MCM's retail leadership team in Toronto. Your primary responsibility will be to provide the highest level of customer service by demonstrating advanced product knowledge and building quality customer relationships that result in increased sales and repeat business. You will act as a link between the management team and the sales associates, assisting in various functions from maintaining a clientele book to merchandising the sales floor and motivating employees to exceed sales goals.

• Support the store manager with management and coordination of daily store operations.
• Perform functions such as opening/closing, checking in merchandise, and preparing and making deposits as needed.
• Supervise sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Coach sales staff to enhance customer satisfaction and sales performance.
• Engage in promoting and selling products to ensure customer satisfaction.
• Assist the Store Manager with maintaining operational excellence.

• Minimum of 2 years of luxury retail experience in a similar or supervisory role.
• Exhibit competencies relative to the position with an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members and maintain high standards of performance.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills.
• Ability to operate independently with discretion and work effectively under pressure.
• Proficiency in operating personal computers, POS systems, and various software packages including MS Office.
• Ability to influence and negotiate effectively.