Sales Supervisor

As a Sales Supervisor at Ralph Lauren in Los Angeles, you will lead the sales floor to ensure a consistent and memorable customer shopping experience. You will partner with the General Manager and Assistant Manager to influence the sales team positively and drive sales while upholding the company's cultural ethos.

• Take a proactive approach to self-development and actively engage in feedback sessions.
• Exhibit pride through positive demeanor, body language, and personal presentation.
• Commit to all training tools provided, including customer excellence and product knowledge.
• Support and promote new business initiatives to the sales team.
• Demonstrate professional etiquette through integrity, honesty, and respect for others.
• Build on personal sales experience to become a more effective store leader.
• Uphold customer service and training standards in the store.
• Develop a proactive clientele business through social engagement and relationship skills.
• Deliver value-added services to enhance customer experience.
• Maintain merchandise according to visual presentation standards.
• Participate in merchandising activities, including stock maintenance and floor changeovers.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Perform opening/closing procedures and manage returns and exchanges in the absence of a manager.
• Partner with managers to check task tracker and retail web for updates.
• Manage, mentor, and coach the sales team to expand clientele and maximize sales.
• Support management with daily tasks and communicate tasks to management and associates.

• College Degree or equivalent experience.
• Minimum of 2-3 years of Retail Management Experience in high volume luxury businesses.
• Strong business acumen.
• Enthusiasm and ability to maintain an environment consistent with RL lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, and motivation skills.
• Strong communication and interpersonal skills.