Sales Support Associate

As a Sales Support Associate at Ralph Lauren in Nantucket, you will ensure a consistent and memorable customer shopping experience by providing the highest level of service to guests and supporting the sales team and other back of house partners.

• Assist in all guest service areas including Call Center, Guest Kitchen, Sales Floor, Concierge, and Administration.
• Create an ultimate experience for every guest by providing exceptional customer service and supporting front and back of house functions.
• Greet clients and assist with their shopping needs, such as offering beverages and guiding them to the appropriate department.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Locate products for customers, complete transfers and charge sends from other stores, and partner with Operations Associates as needed.
• Prepare the store for opening and closing, including merchandise management and maintaining clean areas.
• Assist in processing sales transactions and be knowledgeable of store policies.
• Prepare food and beverages to client specifications and provide support in the Guest Kitchen.
• Provide assistance on the sales floor to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Direct phone calls and questions to appropriate areas of the store.
• Demonstrate passion and respect for the product and exhibit pride through positive demeanor and presentation.

• 1-2 years of related customer experience, preferably within the luxury retail environment.
• Detail-oriented, customer service-oriented, and highly organized.
• Strong time management skills and ability to multi-task.
• Passion and affinity for the Ralph Lauren brand and desire to grow with the company.
• Collaborative team player willing to support all departments.
• Strong communication and interpersonal skills.