SummaryAs a Sales Support Specialist at Kering Eyewear, you will play a crucial role in enhancing the luxury customer service experience by supporting the North American Commercial Optical Sales Team. Your efforts will help meet organizational and operational targets, maximizing business opportunities.
Responsibilities- Support the commercial team within the dedicated regions.
- Ensure timely onboarding and training of Brand Ambassadors.
- Deliver Sales Support KPIs on phone calls and emails.
- Manage order flow from acquisition to invoice in compliance with trade terms.
- Act as the first point of contact for commercial, logistics, and product claims.
- Conduct monthly regional calls with the commercial team.
- Guarantee luxury service to Elite Customers based on SLA.
- Support validation of active Quarterly Promotions.
- Enhance and adhere to customer service-related procedures.
- Participate in sales events and organizational preparation.
- Manage customer master data ensuring accuracy and integrity.
- Support Commercial returns in compliance with trade terms.
- Issue sales/customer-related reporting.
- Participate in ad hoc sales-related activities.
Requirements- 2+ years of work experience with B2B Account Management.
- French language proficiency required.
- Proficient in Excel with knowledge of pivot tables and lookup formulas.
- Proactive multitasker with the ability to support in a dynamic environment.
- CRM or SAP experience appreciated.
- Strong communication and presentation skills.
- Strong organizational skills and attention to detail.
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