SummaryAs a Client Experience Coordinator at Hudson Yards, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to uphold values and standards.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions and reservations.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and supply management.
- Participate in daily boutique set up and break down.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Available to work retail hours, including weekends.
- Ability to work in a fast-paced environment.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to multitask.
- Collaborative approach and can-do attitude.
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