Summary
Seasonal Client Advisor based in the Client Service Center responsible for delivering best-in-class client service via phone email and digital channels. Role focuses on personalized assistance advising clients meeting sales targets and KPIs while maintaining high standards of professionalism and attention to detail.
Responsibilities
- Provide exceptional inbound client service via phone email and digital channels
- Understand client needs and offer tailored recommendations
- Meet and exceed individual and team performance targets and KPIs related to sales and client satisfaction
- Take ownership of client concerns and ensure resolution through collaboration with other departments
- Maintain accurate client records and follow up in relevant systems and databases
- Handle client complaints and challenging situations professionally ensuring effective resolution
- Collaborate with team members to enhance client retention and overall experience
- Work flexible shifts including evenings weekends and holidays to meet client needs
Requirements
- Excellent verbal and written communication skills in English
- Proven sales abilities and storytelling skills
- Client first mindset with strong interpersonal skills
- Detail oriented with ability to manage multiple tasks and meet deadlines
- Strong punctuality and time management adhering to assigned schedules
- Proficiency in Microsoft Office and CRM software Salesforce experience is a plus
- Background in luxury retail and interest in luxury fashion are a plus
- Ability to thrive in a diverse collaborative work environment
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