Seasonal Customer Service Representative - Broadway Plaza

Summary

Seasonal customer service role focused on delivering a seamless and friendly experience to customers through problem solving and technology proficiency. The position requires flexibility in schedule and physical activity while supporting store initiatives and ensuring customer privacy and security.

Responsibilities

• Assist customers with a variety of transactions and provide timely resolutions
• Demonstrate expertise in store technologies and operating systems
• Inspire trust and foster positive team relationships
• Defuse customer situations and handle escalations professionally
• Ensure security and privacy of customer information through compliance
• Promote programs such as the rewards program to customers
• Work a variable schedule based on business and department needs
• Perform physical tasks including lifting, bending, reaching and handling merchandise

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android operating systems
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and high level of ownership
• Willingness to work a flexible schedule based on department needs
• Ability to continuously move for 6-8 hours and lift items up to 25 pounds