Summary
Seasonal customer service role focused on delivering a seamless and friendly experience to shoppers, resolving customer issues, and supporting store technology and initiatives. The position requires flexibility in scheduling and the ability to work in a fast paced retail environment with physical activity throughout shifts.
Responsibilities
- Assist customers with a variety of transactions and provide timely resolutions to issues
- Demonstrate expertise in store technologies and multiple operating systems
- Defuse customer situations and maintain positive customer relationships
- Ensure security and privacy of customer information through compliance and education
- Promote store initiatives such as the rewards program
- Collaborate with team members to inspire trust and teamwork
- Work a variable schedule based on business and department needs
- Handle merchandise including lifting and moving items as required
Requirements
- Ability to build effective relationships with customers peers and leadership
- Proficiency with MS Windows iOS and Android operating systems
- Clear effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability initiative and a high level of ownership
- Ability to work a flexible schedule including varied hours
- Capacity for continuous movement and frequent bending twisting and reaching during shifts
- Ability to lift regularly up to 10 pounds and occasionally up to 25 pounds
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